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Tech Times

Careers

Client Services Coordinator:

MTSi assists customers in designing, deploying, and supporting advanced networking, systems, storage, and collaboration solutions. Our unique hybrid cloud engagement model allows us to deploy these solutions with our best of breed partners either in a private, public, or hybrid cloud. MTSI is fast growing IT services organization. Our 20 plus years of business experience is powered by our relentless pursuit of customer satisfaction, we are actively looking for candidates to join our growing team. Great Benefits and job growth opportunity.

Location

Headquartered in our Brand New Facility located at 132 Alden Road, Fairhaven, MA 02719

Full Time Position

Hours are Monday – Friday: 8:30 – 5:00PM

The Role

• Answering the phones
• Receiving & Scheduling service calls for technicians and engineers in our ticketing software
• Manually entering Service Tickets
• Frequently checking & responding to emails and making sure customers’ requests are handled in a timely manner
• Report service jobs and/or problem areas on a daily basis to Office Manager
• Maintain daily schedule of technicians and engineers, checking in with them throughout the day for updates
• Coordinating installs and repairs with customers, calling customers to schedule appointments.
• Following up daily on open tickets, scheduling appointments for any follow ups as needed
• Scanning and Filing


Account Manager:

An Account Manager works to improve an organization’s market position and achieve financial growth. Work with our defined long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of MTSi’ s solution portfolio. They call on clients, often being required to make presentations on solutions and services that meet or predict their clients’ future needs. They will be responsible to sell across MTSi’ s portfolio of solutions. Our comprehensive portfolio includes on premise and cloud solutions from Cisco, EMC, VMware, Microsoft, Meraki and others. Our core practice areas include: Data Center, Enterprise Networks, Security, Collaboration, Voice & Call Center, Storage & Backup, Virtualization, Hosting IaaS, and Managed Services.


Network Engineer Position:

Come Join our Growing Support Staff:

The Computer Network Engineer is responsible for providing high-level LAN/WAN technical support, systems design and hardware and software installations for our clients and for providing technical guidance to Jr level personnel. This position will include both remote support and on-site service to our clients. Travel will be required throughout RI & Eastern MA to our clients’ offices to provide technical support and consulting to our clients. Must be dependable and eager to learn new technology.